To view your orders received, simply log in to your account and go to the 'Orders' section. There you will find a detailed history of all your orders, including information on the delivery status. If you have any questions or need assistance, our customer support team is on hand to help. We want your shopping experience to be transparent and convenient

Return Policy: We want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns: Items may be returned within 30 days of delivery. Returned items must be unused, unworn, unwashed, and in their original condition with all tags attached. Items showing signs of wear, damage, or alteration cannot be accepted.

Non-Returnable Items: The following items are final sale and cannot be returned or refunded: Sale or clearance items Gift cards Intimates, swimwear, or accessories (for hygiene reasons), unless defective

Exchanges: We offer exchanges for size or color, subject to availability. If the requested exchange item is unavailable, a refund will be issued to the original payment method.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5–10 business days. Original shipping costs are non-refundable.

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll make it right as quickly as possible.

How to Start a Return: Contact our customer support at support@allwaysjetlag.com with your order number. You’ll receive return instructions. Ship the item back following the provided guidelines.

We apologise for the temporary unavailability of items marked as 'Out of Stock'. We are constantly updating our stock to meet customer demand. We recommend that you add these items to your wish list or subscribe to our newsletter to receive notifications about stock replenishment. We are committed to offering you the latest trends and ensuring that your favourite items are available. Stay tuned for updates on our website so you don't miss out!

We ship our orders all over the world! When you make a purchase on our website, you will be able to enter the desired delivery address during the checkout process. Make sure you provide accurate information to ensure correct delivery. Also, check that we serve your region by consulting our shipping policy. If you have any questions or need assistance, our customer support team is ready to help.